Frequently Asked Questions
Everything you need to know about your Juniper Custom experience.
How long does it take to receive my custom order?
Since each piece is tailored to your specifications, please allow 7-10 business days for production before your order is shipped via your selected delivery method.
What is your return policy on personalized items?
Due to the bespoke nature of our custom fashion line, we do not accept returns on personalized items unless there is a manufacturing defect or an error on our part.
Do you offer international shipping?
Yes, Juniper Custom ships worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific location and local customs regulations.
How can I ensure I select the correct size?
We provide a comprehensive sizing guide on every product page. We recommend measuring a similar garment you already own to compare against our dimensions for the perfect fit.
What materials do you use in your apparel?
We prioritize premium, sustainable fabrics including organic cotton, reinforced linens, and recycled blends to ensure both comfort and durability in every garment.
Can I make changes to my order after it has been placed?
We allow a 24-hour window for any modifications to your custom design. After this period, the production process begins and we are unable to make further changes.